Ideas
Insights on modernization, automation & AI
The System Only Dave Understands
When one person is the only one who understands a system your firm runs on, a handover document will not capture what they know. Use the ninety days before they leave to watch the system run, hand it to someone else, and make the riskiest piece safe.
Read the piece →More from neesh
The Rekeying Tax
The hours someone spends retyping numbers from one system into another are the smallest part of what it costs. The larger part is errors found weeks late and decisions made on last month’s numbers, and a direct connection ends both.
Read →The Report That Takes Three Days
Month-end takes three days because the systems disagree and someone reconciles them by hand. Connect the systems and write the matching rules down once, and month-end shrinks to the part that needs a person: reading the numbers and deciding.
Read →One Accountable Person
Outsourced software projects usually go wrong in the layers between the person paying and the people doing the work. The fix is one person who answers for the work and writes to you every working day.
Read →The BRIDGE to the System You Need
How a project with us runs, from a free thirty-minute call to the system you need: six steps, one for each letter of BRIDGE, and what you hold at the end of each one.
Read →Five Questions That Tell You Where AI Fits
Five questions about where your team loses time, and what each "yes" points at: repeated questions, sorting incoming work, watching outside sources, rewriting the same documents, and missed calls.
Read →The Twelve-Cent Briefing
On paper, watching 30 web pages every day for a week costs about twelve cents in AI model calls, because the pipeline sets aside trivial changes before any model runs. The bill follows the changes that matter rather than the pages watched.
Read →Why Your Proposals Lose
Buyers read the structure of a proposal as evidence of how you will do the work. A clear problem, specific deliverables, priced options and a fast reply win deals that a two-page email loses, however good the work.
Read →What Changed While You Weren't Looking
When nobody is paid to watch competitors and regulators, changes that matter arrive late and second-hand. Monitoring that sets trivial changes aside before anything expensive runs makes watching cheap.
Read →The Invisible Receptionist
Your front desk covers about 40 of the 168 hours a week your phone number is listed. An AI phone agent could answer the rest for a few cents a call, provided it knows which calls to hand to a person.
Read →Ready to modernize what your business runs on?
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