neesh Inc.

Billing Policy

Last updated: 2026-05-02

Subscription pricing

AskBase bills on a monthly subscription cycle with three components:

  • Base fee: $499/month per organisation. Covers infrastructure and included usage pools. One administrator seat is included.
  • Per-seat fee: $40/user/month for each additional user (member, curator, auditor, or additional admin).
  • Usage spillover: Usage beyond included pools bills at metered rates: $0.05 per query beyond the first 1,000/month; $0.50/GB/month for document storage beyond the first 10 GB; $0.10 per database query beyond the first 500/month.

Pricing is subject to change with 30 days notice. Current pricing is always reflected in your Stripe billing portal.

Payment

Payment is collected via Stripe at the start of each billing cycle. Accepted methods are credit and debit cards. Invoices are emailed to the billing contact on record. VAT and GST are calculated and collected by Stripe Tax where applicable.

Failed payments and grace period

If a payment fails, Stripe automatically retries up to three times over seven days. During this period your account remains fully functional and you will receive email reminders.

If all retries fail:

  • Days 8 to 14: Your account enters a read-only state. Queries are paused; existing data remains accessible. The billing contact and organisation admin receive escalation emails.
  • Day 15 and beyond: Your account is suspended. You retain access to billing settings and audit logs. All other features are unavailable until payment is updated.

To reactivate a suspended account, update your payment method in the Stripe Customer Portal. Reactivation is automatic once payment succeeds.

Refund policy

We do not offer prorated refunds for partial billing periods in standard circumstances.

Refunds on failed onboarding (saga failure)

If your account is charged and the automated onboarding process fails in a way that prevents your organisation from accessing the service (a "failed saga"), you are entitled to a full refund of any charges from that billing cycle. The following conditions apply:

  • The refund is issued automatically via Stripe Refund within 24 hours of the failure being confirmed by neesh Inc. operations staff.
  • neesh Inc. will send a confirmation email within 4 business hours of issuing the refund.
  • The refund mechanism is stripe.Refund.create against the original charge, for the full amount. The idempotency key ensures no double-refund.
  • If forward-recovery is possible (the failure can be repaired without data loss), neesh Inc. may contact you to offer recovery instead of cancellation. The choice is yours.

Cancellation

You may cancel your subscription at any time via the Stripe Customer Portal or by contacting hi@neeshinc.ca. Cancellation takes effect at the end of the current billing period. Data export is available for 30 days after cancellation.

Future policies

Grace periods for new customers, volume discounts, and multi-year pricing will be documented here when available. Current terms apply until updated.

Contact

For billing questions or to dispute a charge, contact hi@neeshinc.ca or use the in-app support link.

neesh Inc. · 112 King Street East, Hamilton, Ontario, L8N 1A8, Canada